海底捞是一家以火锅为主导的餐饮连锁品牌,其服务营销策略在行业内具有较高的认可度和影响力。本文基于服务质量理论对海底捞的营销环境进行分析,探讨海底捞的服务营销策略,探讨其成功的原因,后又针对性地提出改进措施和实施保障。可以通过关注顾客体验、服务创新、员工培训和口碑营销等方面,提升自身的服务营销水平,实现可持续发展。同时可以根据自身的特点和市场需求,制定适合自身企业发展的服务营销策略,以在竞争激烈的市场中脱颖而出。Haidilao Hot Pot is a restaurant chain brand dominated by hot pot, and its service marketing strategy has high recognition and influence in the industry. This article analyzes the marketing environment of Haidilao Hot Pot based on the theory of service quality, explores its service marketing strategy, explores the reasons for its success, and then proposes targeted improvement measures and implementation guarantees. We can improve our service marketing level and achieve sustainable development by focusing on customer experience, service innovation, employee training, and word-of-mouth marketing. At the same time, it is possible to develop service marketing strategies that are suitable for the development of the enterprise based on its own characteristics and market demands, in order to stand out in the fiercely competitive market.
